FAQ

About our tours and booking

Do I have to book tickets in advance?
Yes all our tours has to be booked 3 days before prior the start of the tour, or until they sell out. Thus, we advise you to purchase your tickets in time. If you want to book close to departure time and the website won’t allow it, give us an early call at +46735400228 (Opening hours are 09.00 – 17.00, Mon-Sat). 

How do I find the guide?
Public tours: The guide is on site approx. 15 minutes before departure. Keep an eye out for a guide with the sign STANDOUT.

Private tours: Look out for a handsomely dressed guide with a sign with your name on it. If you have requested to be picked up at your hotel, your guide will be waiting for you in the lobby.

I have a gift card, how do I use it when booking a tour?
If the gift card comes directly from STANDOUT; use the voucher code on the gift card and paste it into box ”promo code” when booking.

If your gift card comes from another vendor, please contact us. Include the voucher code, the tour you want to join, the vendor, the number of people and what date.

Prices & Scheduling

Are tip and gratitudes included in the price of the tour?
No. Our guides are paid by the hour (and have all the necessary insurances needed). If you want to leave tips and gratuities to your guide, it’s his/hers to keep in addition to the salary.

Can I get a refund for my ticket?
STANDOUT refunds tours booked by individuals up to 5 days prior to departure. Tours booked by a business have a minimum of 10 days, however, exceptions do exist. For more detailed rules regarding refunds, see our cancellation policy.

Can I reschedule my tickets?
No. If you have concerns regarding a specific tour, contact us for details about rescheduling before booking.

What is included in my ticket price?
It’s different from tour to tour. If a tour includes a visit to one or several museums, the entrance fee is not included in the price. Public transportation and food/beverage are not included. Under each tour, you can see what’s included. All prices include VAT.

Do you offer discounted tickets for children?
Yes, youth and children have a 10% discount on the price. Children up to 18 years go for a discounted price. Children under 5 years go for free.